•Why is the City of Leon Valley changing the residential and commercial waste and recycle service provider?
These changes are the result of citizen feedback received during City of Leon Valley held Town Hall Meetings and Coffee with the Mayor meetings held in early 2017.
The City initiated a competitive bid process (RFP) in September 2017 as result of this citizen feedback.
City of Leon Valley staff reviewed and scored all competitive proposals and then made a recommendation to City Council during the December 5, 2017 Council Meeting.
Tiger Sanitation was deemed to be the most cost effective and best value for the City of Leon Valley.
•Who is Tiger Sanitation?
Tiger is a local, family owned and certified Women Business Enterprise (WBE) that has served Bexar and surrounding counties for over 25 years. We provide residential, commercial and industrial waste and recycle collections services to over 85,000 customers. We conduct business by a simple philosophy; provide an exceptional employee experience and an exceptional customer experience while creating value in all that we do. We are purposeful in our daily actions to excel in safety and compliance, customer satisfaction and operational excellence. Welcome to the Tiger family!
•What to expect during the transition?
Delivery of new commercial dumpsters begin the week of December 18, 2018.
The new dumpsters will be placed in available space near the Waste Management current dumpsters until the old dumpsters are removed by Waste Management.
Waste Management will be responsible for removing Waste Management dumpsters on or after their last day of service during the week of December 26, 2017. Please contact Waste Management for further information regarding their dumpsters.
Tiger Sanitation will begin servicing the dumpsters on January 2, 2018.
•What is my service day?
Tiger’s contract with the City of Leon Valley begins on Tuesday, January 2, 2018. Tiger observes New Year’s Day, Thanksgiving, and Christmas as holidays closed for business. During each of these weeks, service days will slide one day if the observed holiday falls on a Monday, Tuesday or Wednesday. All other holidays will be serviced as regularly scheduled.
•What are the Commercial Service Rates?
Payments may be made to Tiger Sanitation as follows:
Pay online at https://etower.tigersanitation.com/
Pay with Auto Draft using a Visa, MasterCard, or Discover Card
Pay by mail with checks or money orders
Pay by phone at (210) 333-4287
Pay at our office located at 6315 US 87 E, San Antonio, TX 78222
See Commercial Terms & Conditions for additional information and restrictions
•Who do I contact if I have a question, concern, complaint, or compliment?